Privacy Policy

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Agreement to be Legally Bound by Terms: This agreement (“Agreement”, "Terms and Conditions") is a legally binding contract between you (“You”) and HIORA (“HIORA”, “we”, “our”, or “us”) concerning your use of any website operated by or on behalf of HIORA (each, a “Website”).

We encourage you to review these Terms and Conditions and by accepting these Terms and Conditions, you: (i) declare that you are of legal age in your jurisdiction of residence; (ii) indicate your acceptance of, and agreement to be legally bound by, all terms and conditions of this Agreement, as these terms govern your access to and use of the Website and any services, products, materials, or information available on or through the Website; and (iii) agree to comply with all applicable laws and regulations as they may change over time. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR OTHERWISE USE THE WEBSITE, AND YOU MUST CEASE USING THE WEBSITE. We advise you to print a copy of these Terms for your records.

Privacy: Without limiting the generality of the terms and conditions of this Agreement, your use of the Website is also subject to the terms of the HIORA Privacy Policy (“Privacy Policy”), which is hereby incorporated into and forms part of this Agreement. Please review the Privacy Policy carefully. By accepting the Privacy Policy, you consent to the collection, use, and disclosure of information you share with HIORA and its affiliates, as described in this Agreement and the Privacy Policy.

Changes to the Agreement by HIORA: Subject to applicable law, HIORA reserves the right, at its sole and absolute discretion, to change all or any part of this Agreement at any time without incurring any liability or obligation to you or any other person or entity. If we do this, we will post the changes to this Agreement at least thirty (30) days before the amendments take effect, and will indicate at the top of this page the last date this Agreement was revised. You may reject the amendments by sending us a notice to that effect no later than thirty (30) days after the amendments come into effect, using the information in the notice.

Return Policy: HIORA can only accept returns of merchandise purchased through HIORA.id. If you purchase our products from a third-party retailer, please contact the retailer or store directly.

Shipping: The estimated delivery time will be determined in your Order. We will use commercially reasonable efforts to deliver your Order as quickly as possible within the indicated timeframe; however, we will not be responsible for any shipping delays that are beyond our control. If you do not receive your Order within 7 days from the estimated delivery time, notify us in the CONTACT US section. Please note that some Orders may not always be delivered together. Additionally, depending on the size of your order, you may receive multiple shipments to complete your order.

Rights Regarding Orders: Without limiting the generality of any other part of this Agreement, HIORA reserves the right to limit or refuse any order you place with us. Further, we reserve the right to verify the validity of all Orders and/or to cancel any Order if we find evidence of fraud, tampering, and/or any other violation of the terms and conditions of this Agreement. We may, at our sole and absolute discretion, limit or cancel quantities purchased per person, per household, or per Order. These restrictions may include orders placed by or under the same account, the same credit card, and/or orders that use the same billing and/or shipping address. If we are unable or choose not to ship an item, you will be notified, and the amount charged in connection with your Order will be reduced.

HIORA Not Responsible for Errors: Information (including, but not limited to, information related to product descriptions, pricing, promotions, offers, and/or availability) provided by HIORA in connection with the Website is believed to be accurate at the time of publication. Unfortunately, there is sometimes information on the website that contains typographical errors, inaccuracies, or omissions. We reserve the right, at our sole and absolute discretion, to correct any errors, inaccuracies, or omissions and to change or update information or cancel Orders if any information on the Website is incorrect or inaccurate at any time without prior notice (including after you have submitted your order).

Electronic Transmission: The transmission of data or information over the internet or any other network is not secure and is subject to possible loss, interception, or alteration while in transit. HIORA is not responsible for any damage you may suffer or costs you may incur as a result of any electronic transmission over the internet, any other network, or otherwise while using the Website. Under no circumstances will any information you provide on or through the Website be considered confidential, create fiduciary obligations to you on our part, or result in any other liability to you on our part if such information is inadvertently released by us or accessed by third parties without our knowledge or consent. We ask you not to send personal or financial information to us using unencrypted email messages. While efforts are made to ensure that our Websites are suitable for use on various mobile devices and other devices, you should take reasonable and appropriate precautions to ensure compatibility of any Websites you visit with your specific mobile or other device.

The Website consists of various graphics, text, icons, buttons, videos, audio, and other files, images, designs, text, trademarks, brand names, software, and other materials (collectively referred to as "Website Content") that have been provided by HIORA and/or other individuals or entities. All such Website Content is owned by HIORA and/or the respective third parties. You hereby acknowledge that the Website and any component of the Website (including, without limitation, the Website Content) are protected to the extent permitted by applicable law – including, but not limited to, copyright, trademark, patent, and all other applicable intellectual property and other laws. Your use of the Website and/or any Website Content does not grant or transfer to you any ownership or other rights in the Website or any component of the Website (including, without limitation, the Website Content), and unless expressly specified, nothing herein or within the Website or any component of the Website (including, without limitation, the Website Content) shall be construed as granting you or any other person or entity any license under HIORA's or any third party's intellectual property or other rights.

Certain names, graphics, logos, icons, designs, words, titles, or phrases contained in the Website and/or Website Content may constitute trade names, registered or unregistered trademarks, or service marks (collectively referred to as “Trademarks”) of HIORA or other individuals or entities.

Trademarks may be registered or unregistered in Malaysia and in other countries, as applicable. All Trademarks not owned by HIORA are the property of their respective owners, and, if used by HIORA, are used under license or with permission.

Upon your acceptance of the terms and conditions of this Agreement, you will be permitted to use our Website. Subject to the terms and conditions in this Agreement, HIORA hereby grants you a limited, non-sublicensable, non-transferable, non-exclusive, revocable, and fully cancellable license to use the Website Content for your personal and non-commercial use (provided that all original copyrights, trademarks, and other proprietary notices are retained in their original form). This limited license does not include any rights not specifically mentioned herein. You agree that you shall not take or permit any action in connection with the Website or any component of the Website (including, without limitation, the Website Content) that is not expressly permitted under this limited license. Your limited license to use our Website and Website Content is automatically revoked upon the termination or expiry of this Agreement (whichever occurs first).

Without limiting the generality of any other aspect of this Agreement, you agree that you shall not:

use, copy, modify, download, or transfer the Website or any component of the Website (including, without limitation, the Website Content), in whole or in part, except as expressly provided in this Agreement; (i) reverse engineer, disassemble, decompile, or translate the Website or any component of the Website (including, without limitation, the Website Content); (ii) attempt to obtain the source code of the Website or any component of the Website (including, without limitation, the Website Content); (iii) create any derivative works from the Website or any component of the Website (including, without limitation, the Website Content); and/or (iv) permit or assist any third party to do the above; lease, rent, lend, resell, or distribute the Website or any component of the Website (including, without limitation, the Website Content); remove or alter any proprietary notices or legends regarding ownership from HIORA, or any third party, on the Website or any component of the Website (including, without limitation, the Website Content); use the Website or any component of the Website (including, without limitation, the Website Content) except in accordance with the terms of this Agreement and all applicable laws and regulations; and/or use the Website or any component of the Website (including, without limitation, the Website Content): (i) to deceive any third party; (ii) to distribute obscene or otherwise unlawful material or information; and/or (iii) to disseminate or encourage conduct that could constitute a criminal offense or give rise to any form of liability. 

By using the Website and providing User Content, you hereby: (i) grant to HIORA a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, non-exclusive, and unlimited license to copy, reproduce, adapt, transmit, edit, modify, or use, publicly display, distribute, translate, and create compilations and derivative works from, any and all User Content (in any format or media) that you post, upload, or transmit to or through, a site; and (ii) waive all moral rights in and to all User Content that you post, upload, or transmit to or through, the Website in support of HIORA and anyone authorized by HIORA to reproduce or use the material. For greater certainty and to avoid any doubt, this means that, among other things, HIORA is entitled to use any and all User Content and ideas that you submit in any manner without notice or obligation to you. For greater certainty and to avoid any doubt, no User Content that you post, upload, or transmit to or through the Website will be considered confidential.

If you breach any term of this Agreement (as determined by HIORA at its sole and absolute discretion), then you are no longer permitted to use our Website or any component of our Website (including, without limitation, the Website Content). We may, at our sole and absolute discretion, change, suspend, or terminate, temporarily or permanently, the Website or any component of the Website (including, without limitation, the Website Content) or any of its features at any time, for any reason, without notice or obligation to you or any other entity. If this Agreement or your permission to use the Website is terminated by us for any reason, the agreement formed by your acceptance of this Agreement will continue to apply and be binding upon you in respect of your prior use of our Website and anything relating to or arising from such use. If you are dissatisfied with the Website or any component of the Website (including, without limitation, the Website Content), then your sole and exclusive remedy is to discontinue using our Website.